Can I return or exchange a product that has not been opened?

Items and swimming pools that have not been opened may be returned within fourteen days of receipt by you. Credit will be issued upon return of item (s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns on Intex swimming pools, chemicals, lights, battery powered vacuums, automatic (robotic) cleaners, heaters and heat pumps. Above ground pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded. A 25% restocking fee will be applied to any above ground pool that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.