What do I do if my pool arrives damaged or missing parts?

When your shipment arrives please check for obvious damage. If there is obvious damage, please make a note on the Bill of Lading when you sign and then use our contact us form to open a case.

Additionally, check to make sure you have all the correct parts inside the boxes. This can be done at your convenience, but please do it a few weeks before you install the pool so in the event we need to ship you a part, you can still install your pool on schedule. If there are any issues please contact us and we will help you.

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