Return Policy for Products (excluding Swimming Pools)

Items may be returned within fourteen days of receipt by you.

Credit will be issued upon return of item(s) subject to the following terms:

  • You must submit your return via our contact us form. We will respond within 2 business days with an RGA (Return Goods Authorization) number.
    • Please include the Order #, Order Date, and the Name of the items(s) you are looking to return.
  • No item(s) will be accepted for return without this number.
  • Return shipping costs are the customer’s responsibility.
  • Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. Cartons cannot be wet. 
  • We cannot accept returns on, Chemicals, Lights, Battery Powered Vacuums, Automatic (Robotic) Cleaners, Pool Decks, Fence Kits, Solar Reels, Heaters, and Heat Pumps.
  • Pool Liners, Winter Covers, Leaf Net Covers, and Solar Covers may not be returned if cartons are wet, opened or unfolded.
  • A 25% restocking fee will be applied to all items returned.
  • Orders refused at the time of receipt are subject to a 25% restocking charge and all shipping costs.
  • Special order items are NOT returnable.
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