Orders can only be canceled by contacting us through our "Contact Us" page: https://www.thepoolfactory.com/pages/contact-us

Freight orders placed on our site will be charged a $195.00 cancellation fee in the event a freight order is canceled during the "Processing" status. The "Processing" status period is the time immediately after an order is placed. During this process, we incur irreversible fees (Freight Orders include Swimming Pools, Heaters, and Pool Decks).

Freight orders with a status of "Ready to Ship" or "Shipped" cannot be canceled. Once tracking information has been issued for your order, the order cannot be canceled.