Frequently Asked Questions
View our list of questions and answers commonly asked.
Common Questions
Order Changes
Payment Methods
- How do I checkout with PayPal / PayPal Credit?
- Why won't my credit card work for a large purchase?
- Do you offer financing?
- What payment methods do you accept?
- What currency are your prices in?
- How do I use my in-store credit?
Shipping Information
- ★ What is shipping with lift gate service?
- Can changes be made to the delivery address after an order has been placed?
- Is a specific delivery date guaranteed for shipments?
- How do I track my swimming pool order?
- What do I do if my pool arrives damaged or missing parts?
- How long will it take for an above ground pool to ship?
Returns/ Exchanges
- Will The Pool Factory reimburse customers who receive defective products?
- Return Policy for Products (excluding Swimming Pools)
- Return Policy for Swimming Pools
- What if my clothing item/floatation vest does not fit?
- What happens if I receive the wrong product?
- What happens if I receive a damaged product?
Back-orders, Discontinued Items, Special Orders
Affirm Financing
- What is Affirm?
- Why buy with Affirm?
- How does Affirm work?
- How does Affirm approve borrowers for loans?
- Does Affirm do a credit check, and how does it impact my credit score?
- Why was I denied financing by Affirm?
Lending Club Financing
- What is Lending Club?
- How do I get a Lending Club loan?
- Who can borrow through Lending Club?
- What is Annual Percentage Rate (APR) through Lending Club?
- How and when do I receive the money?
- What rates and fees will I pay Lending Club?