Frequently Asked Questions
View our list of questions and answers commonly asked.
Shipping Policy
Returns/ Exchanges
- Return Policy for Products (excluding Swimming Pools)
- Return Policy for Swimming Pools
- What if my clothing item/floatation vest does not fit?
- What happens if I receive the wrong product?
- What happens if I receive a damaged product?
- Do you charge a restocking fee for returns?
Shipping United States
- ★ What is shipping with lift gate service?
- Do you ship to APO, FPO, or DPO military addresses?
- How do I track my swimming pool order?
- What do I do if my pool arrives damaged or missing parts?
- How large is a pool when it is shipped?
- How long will it take for an above ground pool to ship?
Shipping International
Common Questions
- ★ How do I winterize an aqualuminator pool light?
- ★ What is foam pool cove?
- ★ What items do I need to purchase for a basic pool package?
- Do you offer Military Discounts?
- What should I do if my winterizing air pillow deflates?
- How do I close my mineral water (Pool Frog) pool for the winter?
Finding Products
Order Changes
Payment Methods
- How do I checkout with PayPal / PayPal Credit?
- Why won't my credit card work for a large purchase?
- Do you offer financing?
- What payment methods do you accept?
- What currency are your prices in?
- How do I use my in-store credit?
Back-orders, Discontinued Items, Special Orders
Contact Us
Affirm Financing
- What is Affirm?
- Why buy with Affirm?
- How does Affirm work?
- How does Affirm approve borrowers for loans?
- Does Affirm do a credit check, and how does it impact my credit score?
- Why was I denied financing by Affirm?
Lending Club Financing
- What is Lending Club?
- How do I get a Lending Club loan?
- Who can borrow through Lending Club?
- What is Annual Percentage Rate (APR) through Lending Club?
- How and when do I receive the money?
- What rates and fees will I pay Lending Club?