Freight items such as swimming pools, decks, heaters, and other large items refused at the scheduled time of delivery are subject to a re-delivery fee (fees varies by location).

When a trucking company attempts to deliver your order but is denied or cannot perform the delivery because of no fault of their own, they will charge a re-delivery fee (the re-delivery charge is a fee that the carrier charges to help them recoup the costs incurred to re-deliver the shipment).

To avoid a re-delivery fee please provide the correct address information and make sure that you are home for the scheduled delivery. An adult must be present at the delivery location to receive and sign for all swimming pool shipments.

Liftgate service is available for $59.00 at checkout. This special service is required for all freight shipments; including swimming pools, decks, and heaters. This will make receiving the shipment much easier, especially if only one person is home to receive it. The delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside (the truck driver is not responsible in moving your pallet to your desired location).