If a product defect is a result of a manufacturing error, a replacement of the defective product will be shipped to the customer based on the manufacturer’s warranty terms. If the issue proves to be due to improper use and/or improper installation of the product, the product will not be warrantied. If you believe you have received a defective product, please contact us through our Contact Us form. Be sure to include your order number, identify the component you believe is defective, and attach a clear photo showing the issue so our team can review it and assist you with a resolution.

Please Note: The Pool Factory does not cover the cost of labor/installation fees, cost of materials, wages lost, water loss, or any other charges that may accumulate as a result of the defective product.