Important details on our return, exchange, and refund policies.
- Will The Pool Factory reimburse customers who receive defective products?
- Return Policy for Products (excluding Swimming Pools)
- Return Policy for Swimming Pools
- What if my clothing item/floatation vest does not fit?
- What happens if I receive the wrong product?
- What happens if I receive a damaged product?
- Do you charge a restocking fee for returns?
- Can I return or exchange a product that I opened already?
- Can I return or exchange a product that has not been opened?