All pools may be returned within fourteen days of receipt by you.
Credit will be issued upon return of item(s) subject to the following terms:
- You must submit your return via our contact us form. We will respond within 2 business days with an RGA (Return Goods Authorization) number.
- Please include the Order #, Order Date, and the Name of the item(s) you are looking to return.
- No item(s) will be accepted for return without this number.
- Return shipping costs are the customer’s responsibility.
- Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc.
- We cannot accept returns on Intex Swimming Pools, Chemicals, Lights, Battery Powered Vacuums, Automatic (Robotic) Cleaners, Heaters, and Heat Pumps.
- Above Ground Pools, Pool Liners, Winter Covers, Leaf Net Covers, and Solar Covers may not be returned if cartons are wet, opened or unfolded.
- A 25% restocking fee will be applied to any Above Ground Pool that is returned.
- Orders refused at the time of receipt are subject to a 25% restocking charge and all shipping costs.
- Special order item(s) are NOT returnable.