Return Policy for Swimming Pools

All pools may be returned within fourteen days of receipt by you.

Credit will be issued upon return of item(s) subject to the following terms:

  • You must submit your return via our contact us form. We will respond within 2 business days with an RGA (Return Goods Authorization) number.
  • Please include the Order #, Order Date, and the Name of the item(s) you are looking to return.
  • No item(s) will be accepted for return without this number.
  • Return shipping costs are the customer’s responsibility.
  • Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc.
  • We cannot accept returns on Intex Swimming Pools, Chemicals, Lights, Battery Powered Vacuums, Automatic (Robotic) Cleaners, Heaters, and Heat Pumps.
  • Above Ground Pools, Pool Liners, Winter Covers, Leaf Net Covers, and Solar Covers may not be returned if cartons are wet, opened or unfolded.
  • A 25% restocking fee will be applied to any Above Ground Pool that is returned.
  • Orders refused at the time of receipt are subject to a 25% restocking charge and all shipping costs.
  • Special order item(s) are NOT returnable.
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